Group chief executive director: “It’s a fantastic achievement to have won this key award once again”
TaxAssist Accountants has been awarded 5 Star Franchisee Satisfaction by WorkBuzz, an independent franchise consultancy, joining a select group of just four franchisors to have won this prestigious accolade for eight years running.
The award is decided by existing franchisees, who participate in an anonymous online survey that asks them 31 questions about their franchise ownership experience.
TaxAssist Accountants received above average benchmark results in key areas of the survey, which inform the final Franchise Satisfaction Benchmark report. These include training and support, franchise system, culture and relationships, leadership, value and rewards and general satisfaction.
Karl Sandall, TaxAssist Accountants’ group chief executive director says: “It’s a fantastic achievement to have won this key award once again. To have also increased our overall satisfaction score in 2020, a year which has seen so many challenges for everybody, is outstanding.
“Our support centre staff have all worked tirelessly to maintain truly exceptional levels of support throughout the pandemic and this award is testament to the care and hard work they have provided.
“It’s heartening to hear back from our franchisees that they appreciate and recognise the support we have given them.”