EweMove franchisees are setting the industry standards for outstanding customer service, response times and outcomes for their customers
EweMove is celebrating after becoming the first ever estate agency to win the ‘triple crown’ at the UK’s biggest agency event, the EA Masters Awards.
Hosted at Evolution in Battersea, London, the estate and lettings agency franchise proudly came away with the Best National Award for three categories: Lettings Agencies, Sales Agencies and Sales & Lettings Agencies.
Measured against 15,000 other estate agencies in the UK through sophisticated software, TwentyEA, entrants were rigorously assessed based on listings volume, throughputs, sales rates, completions and much more. The top 20 per cent of performers were then put through practical assessment with mystery shoppers at every stage of the sales and lettings processes. Throughout, agencies were scored and reviewed based on their response times, response quality and overall delivery of service. And EweMove excelled in all areas.
Nick Neill, managing director of EweMove, believes it is thanks to the unwavering, collective efforts from every member of ‘the flock’ that they are able to celebrate such an achievement.
“I’m incredibly proud to represent such a dedicated network of people driven to provide customers with second-to-none experiences, and it just so happens that they’re property experts as well,” Nick said. “This achievement wouldn’t have been possible without EweMove’s network of franchisees who, every day, work towards making their customers’ lives easier as well as improving the property industry as a whole.”
Being crowned with Best National Award in EweMove’s three key trading areas further affirms the brand’s mission of creating a new kind of estate agency that has local property experts and unparalleled customer service at its heart.
Nick added: “We’ve always strongly believed at EweMove that a great customer experience comes first and property comes second – which is not only becoming widely recognised as best practice but is becoming the norm across progressive and innovative brands like ours.
“The EweMove network is a credit to the property industry and these awards certainly confirm that. We’re very much on the right foot as we aim to double our franchisees’ annual revenues again within the next 3 years having already achieved it once since pre-Covid.”