Silvana Kopani joined The Grooming Company Holdings (TGCH) in 2020. It was a risk to create a life filled with ambition, joy, and self-driven solo adventures, but it paid off
Have you ever felt stuck in a career you knew wasn’t right for you? Do you dream of one day taking those steps to achieving financial freedom?
Originally working in the jewellery industry, Silvana always had a passion for beauty and nails. “I worked in a family business in London,” Silvana says.
“I was in a fortunate position to learn and understand every aspect of the business. But it was only a small shop. This is where I gained a profound appreciation and passion for customer service as well as an understanding of how the business process work.”
However, not feeling overly excited about her role, Silvana was eager to start a career in beauty and set-up her own business.
Having attended beauty courses to enhance her skills, Silvana used her qualifications to connect with a colleague who opened a luxury Nail Boutique in Mayfair. She settled in the role for around six years, gaining insight into strategic business growth, and challenges within the industry.
However, she still felt something was missing, so reached out to N.Bar’s head of global franchising, Sepi Saldjoughi.
“Sepi and I knew each other, so she introduced me to TGCH in response to a role they wanted to fill. My experiences of helping businesses grow suited what they needed to do with N.Bar. And, working with franchisees, as they grow to succeed sounded like my perfect fit – it felt like what was missing.”
What support does Silvana offer to franchisees?
When you invest in your own N.Bar franchise, you join a brand which offers support geared to your success. “I love how supportive the culture is, at N.Bar… at all levels. As part of the Head Office support, we really focus on our care for franchisees, dealing with them personally, according to their individual needs, goals, and challenges. This gives franchise partners greater flexibility around how they grow their business.”
As operations manager in franchising, Silvana aims to understand and cater to the specific needs and challenges faced by franchisees. But the real excitement happens as you mature, when the franchise support team dives deeper – using their insight in order to move your business to the next level.
“As a team, we’re always there for you, but what we do best is to look with you at the steps needed for consistent growth. We understand how crucial this is, so commit to using our insight and experiences to explore with you the necessary steps to achieve it. We’ll look at all aspects of your business: marketing, operations, when to increase staff to reach headcount goals, and financial management like assessing your spend to maximize your business revenue.”
Silvana offers personalised support to franchisees and their team. “We work with each franchisees’ personality, especially at key moments on their business journey; all our partners have a different vision they’re aiming for.”
What’s to love about N.Bar?
“I adore the culture of N.Bar, and their strong leadership,” says Silvana. “We genuinely care about our franchisees, which is why I love my job and plan to open my own N.Bar franchise some time. N.Bar gives me complete job satisfaction – as it does our franchise partners.
“The support you’ll receive gives you the freedom to grow your business, based on our professional expertise. Not only is this good for your trade, but for your financial and mental health too.”
