Computer Troubleshooters

About Computer Troubleshooters

Launched in Australia in 1996 and franchised in the UK since 2000, Computer Troubleshooters is the world’s largest computer and IT services franchise network, with over 300 franchises in more than eight countries worldwide.

Offering a comprehensive range of on-site and remotely supported IT services and solutions to home offices and small businesses with up to 50 devices, Computer Troubleshooters is an expert in hardware and software support, internet and email services, software installation and troubleshooting, cloud migration and management, and system upgrades and networking. Computer Troubleshooters can also support businesses with security, data back up and storage, regular maintenance of systems, managed services and general day to day IT support.

The franchise system ensures that every Computer Troubleshooters office is locally owned and managed, offering a personalised service to customers while also benefitting from the outstanding vendor relationships and competitive pricing that comes with being part of such a large global company.

Providing a wide range of services from industry leaders including Continuum, LogMeIn and ESET as well as exclusive vendor relationship with a telecoms company and a hosted cloud company, Computer Troubleshooters offers reliable, high-quality products and solutions to meet the needs of every customer.

How does a Computer Troubleshooters franchise work?

Outsourced IT is a growing market, and a Computer Troubleshooters franchise is a turn-key business model with a variety of IT support and services methodologies for both residential and commercial clients. Ideal for any individual wishing to start their own IT business but wanting to avoid starting from scratch, Computer Troubleshooters franchisees gain instant vendor relationships and can utilise established platforms with preferential pricing to immediately start supplying the products and solutions to best meet their clients’ needs. A comprehensive training, marketing and coaching programme ensures that post-launch the business begins to successfully grow and thrive.

How much does a Computer Troubleshooters franchise cost?

The basic Computer Troubleshooters franchise fee is £9,950 + VAT, while the enhanced franchise package (which includes a larger territory) is £12,950 + VAT. Other ongoing Computer Troubleshooters franchise costs include a monthly license fee which is payable after the first three months of business and a monthly marketing fee.

What do you get for your Computer Troubleshooters franchise fee?

The Computer Troubleshooters franchise fee covers an exclusive territory and the tools and resources required to successfully launch your local IT services business. A professionally designed website and branded email addresses are supplied, along with a business management platform to control time management, client technology tracking, invoicing and administration. Training, marketing, supporting documents and trademark usage are also included.

What training is provided for Computer Troubleshooters franchisees?

Computer Troubleshooters offers an initial two-day on-site ‘New Owner Training’ course, which provides the business knowledge, tools and resources required to successfully launch a new franchise. Day 1 of this training gives an overview of the market and how Computer Troubleshooters franchises fit within it, and introduces the Franchise Intranet along with the products, services and vendor discounts the franchise will provide to customers. Day 2 of the course covers sales and marketing strategy, business plan development and launching the business. New franchises are usually ready to launch within 2-4 weeks of completing this New Owner Training.

Immediately following the initial training, an eight-week Coaching Programme provides each new owner with a dedicated manager who will share their extensive knowledge, experience and advice in order to undertake a Computer Troubleshooters franchise review to kickstart the new business.

Along with business training, Computer Troubleshooters franchise owners are offered live training events, technical webinar training and online resources to keep them up to date with new and emerging products, services and vendors. This proactive approach ensures franchisees are in a position to incorporate new elements into their business in order to maximise potential revenue.

Did you know?

Computer Troubleshooters has outlets available across the UK

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What marketing support is provided for Computer Troubleshooters franchisees?

The sales and marketing support offered to a Computer Troubleshooters franchise owner includes a wide range of programmes and resources designed to grow their client and prospect list. Covering almost every marketing channel, initiatives include telemarketing, integrated email campaigns and social media content, along with more traditional presentation options ideal for client meetings and events. Educational webinars and a full suite of professionally designed and branded marketing collateral are also available to help maximise market penetration.

Do Computer Troubleshooters franchisees need IT experience?

That really depends on your business model. Many Computer Troubleshooters franchisees have a strong IT background and are looking for an alternative to a corporate environment, while others have a passion for IT and are looking for a career change. The level of IT skills will dictate the exact business model – some franchise owners undertake most of the technical work themselves, while others employ a team of technical staff and take on a business management role.

Will I meet other Computer Troubleshooters franchisees?

Yes. Computer Troubleshooters has an exclusive intranet where franchisees are encouraged to collaborate with other business owners, offering owner-to-owner support and sharing expertise, knowledge and ideas with each other to enable every franchisee to provide the best solutions to their customers. Franchisees also take part in monthly conference calls, regional meetings and an Annual National Conference.

Is running a Computer Troubleshooters franchise a full-time job?

Yes, it should be. Getting the most from a Computer Troubleshooters franchise requires 100% commitment to the business.

Can I list my Computer Troubleshooters franchise for sale?

You would need to discuss this before signing your Computer Troubleshooters franchise agreement.

Does a Computer Troubleshooters franchise cover an exclusive territory?

Yes, each franchise owner is offered their own territory to establish a client base and begin building their business. Territories are available in two sizes and are created to complement the owner’s business goals, with the larger ‘enhanced territory package’ an ideal option for owner/managers looking to establish a team of IT professionals.

Where are the new territories that Computer Troubleshooters are looking to open new franchise locations?

Computer Troubleshooters franchises are available across the whole of the UK.

Why choose a Computer Troubleshooters franchise over other electronic repairs companies?

As part of the world’s largest IT services franchise network, Computer Troubleshooters franchisees benefit from excellent and exclusive vendor relationships which provide an expansive service offering and pricing discounts for the customer, along with increased profit margins for the franchisee.

Customers feel confident to choose a Computer Troubleshooters franchise as it is part of a large and credible global franchise network, making it more attractive to national account companies and larger businesses which can offer longer term, regular and more lucrative contracts.

How can I find out more about investing in a Computer Troubleshooters franchise?

The first step towards opening a Computer Troubleshooters franchise is to send a Franchise Information Request to receive a prospectus, which explains the franchise methodology in more detail. Potential franchisees are then asked to complete a no obligation ‘Request for Consideration’, in which applicants outline their relevant experience and goals. Once this has been received, applicants are contacted for further discussions and are sent a complete set of documents including the franchise agreement and finance structure to review. Successful applicants are invited on a two-day New Owner Training programme – the franchise fee must be received 14 days before this training, and the Computer Troubleshooters franchise agreement is signed at the commencement of the training course.

To receive further information on opening a Computer Troubleshooters franchise, please complete the form on this page.