Everything fell into place

The OSCAR Pet Foods franchise has proved the perfect choice for Rachel Knight

Rachel Knight was searching online for animal related work when she came across the OSCAR franchise, which provides a direct-to-the-door pet food and accessories delivery service to customers nationwide.

She explains: “After spending 25 years in a bank as a commercial financial adviser to farming clients, I took voluntary redundancy. I went on to join a farm insurer as an on-farm insurance agent, offering advice on the many aspects of insurance. After three stressful years of working unsociable hours and travelling around the country for little reward, I made my decision to move on.”

Halfway house

While looking for alternative employment, Rachel discovered franchising - a halfway house to running your own business with the benefits of working alongside a large organisation.

“Complete with systems, products and support in place, the flexibility and freedom to run a business as you wish could not be better,” she says. “Thinking about my future, I was able to forgo my previous professional career because I’d reached a stage in my life where I was financially and personally comfortable.

“Discovering OSCAR was not represented in my local area took me to the next stage and I was impressed by the franchise team. With their professionalism and my existing range of skills, including sales and relationship management, I could see everything falling into place.”

Positive introduction

As part of her research, Rachel spoke to a number of existing OSCAR franchisees.

“This gave me a positive introduction to the finer details of the business and spending a day out in the field enabled me to assess the business carefully,” she adds. “Everything was well presented, selective and with attention to every detail in relation to different experiences.”

Since opening for business, Rachel says she’s made good progress: “I’ve followed the OSCAR system and found my niche by attending shows and fairs, with help from my husband. By building strong customer relationships, referrals have been forthcoming. I’ve given my customers the benefit of a convenient service and, combined with quality products, this has resulted in a loyal customer base.

“To have a business where I’m given opportunities of further education is incredible and I’m now well on my way to gaining a recognised qualification in pet nutrition and behaviour. Back-up support and additional training could not be more accessible and regional meetings, open surgery discussions with the management team and other franchisees brings the network together while keeping everyone focused.”

Less stressed

Rachel reports she’s far less stressed now she’s an OSCAR franchisee: “I have time for myself, my husband and my two dogs, Ted and Hannie, while enjoying new friendships with my customers.

“OSCAR felt right for me and my recommendation to anyone looking at a new business is to take your time and tick all the boxes to ensure it’s right for you and your family.”

At a glance OSCAR Pet Foods

Established: 1994
Number of franchised outlets: 100
Investment range: from £8,995
Minimum capital required: £8,995
Contact: Janet Walmsley. 01772 647909 oscars.co.uk