Tom has been a Merry Maids franchisee since 2003
8:00 am: Check messages (phone, text and email) and finalise the day’s rota depending on what messages are received, including if staff are off sick or customers calling to cancel on short notice.
8:30 am: Open the office (or office lady opens up and we phone the final rota changes through).
9:00 am: Staff depart for their jobs. Get the washing on.
9:00 am – 9:30 am: Make sure all staff have arrived at their first jobs.
10:00 am: Out for quotes or spot/quality control checks. Check washing is going is being done.
10:00 am – 1:30 pm: Quotes and quality control.
2:00 pm: Staff start coming back to the office. I check their worksheets and make sure that their day went according to plan, record any messages from customers and any return to work for staff that were off sick.
2:00 pm – 3:30 pm: The last of the staff come back from their jobs and put the washing on. Prepare worksheets for the next day. Input sheets from today.
4:00 pm: Quotes booked for the evening? Or complete more paperwork.
5:00 pm: If no quotes are booked then head home between 4:00 pm and 5:30 pm. If evening quotes are booked in, then I currently would do the last evening quote at 8:30 pm
At a glance Merry Maids
Established: 1979
Number of franchised outlets: 40-plus
Location of units: UK coverage
Investment range: £19,995+VAT
Minimum required capital: £5,995+VAT
Contact: 0116 275 9000 or franchisesales@servicemaster.co.uk
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