5-star performer

TaxAssist Accountants franchisees are buzzing with satisfaction, according to latest survey

TaxAssist Accountants has once again been awarded 5-star franchisee satisfaction, following positive feedback from its network of more than 200 franchisees.

The satisfaction benchmark is provided by WorkBuzz, a leading independent franchise consultancy.

It works by inviting existing franchisees to participate in an anonymous online survey, which asks them 29 questions about their franchise ownership experience.

Responses by its franchisees resulted in TaxAssist Accountants receiving above average results in key areas of the survey, which inform the final Franchise Satisfaction Benchmark report. These include training and support, franchise system, culture and relationships, leadership and general satisfaction.

Using a consistent methodology, the franchise is assigned an overall satisfaction benchmark score and the highest performing franchisors are recognised at the Best Franchise Awards.

Prestigious accolade

Karl Sandall, chief executive director at The TaxAssist Group, says: “It was a pleasure to once again read so many positive comments from our franchisees, which allowed us to achieve this prestigious accolade for the seventh year in a row - one of only four franchisors to have achieved this.

“We are extremely proud of the successful TaxAssist business model and the support we provide and continuing to receive 5-star franchisee satisfaction is testament to the hard work of our dedicated team, which has now grown to 60 at the support centre in Norwich.

“We will not be resting on our laurels, as we have read all the comments in detail and will consider and address any issues or suggestions made.”

Passion for innovation

Combining technology-led services with open and welcoming shops, a passion for innovation has kept TaxAssist Accountants and its franchise network at the forefront of the accountancy industry for 25 years.

Listed at 21 in the Accountancy Age Top 50+50, franchisees and their teams play a vital role at the heart of their small business communities. For many of their clients, a TaxAssist Accountant will be the only adviser guiding their small business through the digital revolution.

Ideally placed

As the largest and most successful accountancy franchise in the country, with a network of more than 360 highly visible high street shops and offices across the UK, TaxAssist Accountants is ideally placed to take advantage of the opportunities that the changes in accountancy are bringing. That, in turn, brings big opportunities for those looking to take control of their future by starting a new practice or taking over an existing business.

Franchisees need not have an accountancy background, as their focus is on managing a team to deliver a first class service to clients. Strong commercial and managerial experience, or a background in other financial services, are proven to be ideal for long-term success as a TaxAssist Accountants franchisee.

Uniquely, this is a true franchising partnership. Franchisees own around 43 per cent of the franchisor business following a franchisee assisted management buyout in 2014, ensuring long-term strategies always have franchisee success at their heart.

At a glance TaxAssist Accountants

Established: 1995
Number of franchised outlets: 223 franchise areas. 365 shops and offices
Location of units: UK
Investment range: £100,000-£150,000
Minimum required capital: £40,000
Contact: franchiseenquiries@taxassist.co.uk taxassistfranchise.co.uk