My franchise story: success during a pandemic

Lorena and Mario opening a store in the midst of the COVID-19 crisis truly shows their tenacity and belief in the power of TRIB3's business model

TRIB3 Goya, first franchised store in Madrid opened in August, with store owners and business partners Lorena Gimenez and Mario Minuesa showing massive determination and agility, against the backdrop of COVID-19.

Creating relationships with new franchise partners and giving them the tools and support to launch their own business while growing TRIB3’s global community has always been one of the most inspiring parts of what the brand does, but Lorena and Mario opening a store in the midst of the COVID-19 pandemic truly shows their tenacity and belief in the power of TRIB3’s business model.

Just as their store was entering the fit out stage, having worked with the brand’s property team to secure a great location in the neighbourhood of Salamanca, COVID-19 lockdowns were put in place in Madrid, delaying some of the work. Lorena and Mario, with their team, pushed on, carefully navigating the evolving regulations during the summer and were able to open their doors for a soft launch in August, building up to a bigger promotion in September as the city emerged from what is typically a quieter summer period.

The store was set up with all the appropriate distancing and safety measures in place and through word of mouth from excited new TRIB3Rs and a targeted pre-sell campaign focused on the highly residential areas around Goya, it quickly saw traction with a strong community vibe almost instantaneously.

Both Lorena and Mario are also coaches, teaching multiple classes every day alongside the day-to-day operations of the store. Franchise partners can choose whether or not to manage their store themselves or bring in a capable store manager, with the support of TRIB3’s People team. Either way, store managers will be trained to coach classes too, immersing them fully in the product, helping them build critical relationships with TRIB3Rs and ultimately supporting them to keep staffing costs at a really efficient level which facilitates a fast breakeven.

With the COVID-19 situation still evolving, many countries and cities, like Madrid, continue to face further restrictions and shorter-term lockdowns. However, Goya has continued to operate strongly and safely. TRIB3Rs have to wear masks when navigating the store and in the Resistance area, but with the help of protective screens in the Treadmill and Intensity zones, the team is able to protect the TRIB3Rs but also the TRIB3 workout experience they know and love. This focus and drive means Goya was on track for cash breakeven in October; a mere two months since the store was opened.

Lorena shares the secret of TRIB3 Goya´s success as her energy, motivation, and passion for the brand is contagious and inspirational.

What brought you to TRIB3 and made you want to open your own TRIB3?
Both my partner and I come from the fitness industry and we wanted to open a business within this sector. We wanted something different, special and unique. We were immediately drawn to TRIB3 after we experienced our first workout as clients at one of the existing locations. The experience was so incredibly unique we knew in that moment that this is what we had been looking for. The uniqueness, the brand, the experience and the top-notch workout is what sold us. There are a lot of studios in Madrid, but TRIB3 is really something different. It’s a next-level workout experience.

How have you been able to build your community during the middle of a pandemic with distancing measures in place?
It has been more difficult but attitude is everything when things are not going the way that you had imagined. People are more inclined to continue living more normal lives if they feel that the environment is safe. This is how we´ve been able to grow the community; respecting and implementing the safety measures while still maintaining TRIB3´s unique concept. We keep having fun working together as a team and sharing the experience with a positive attitude each day.

What has been your experience in the first two months of opening your first franchise?
It has been really positive, much more than what we had expected given the circumstances. Opening a new business in August and in the middle of a global pandemic was not what we had planned. It has been tough with a lot of uncertainty and confusion but paired with a lot of passion and hard work along the way, we´ve been able to see really great results. Our clients are wonderful, enthusiastic and respectful of the COVID-19 restrictions, still fully enjoying the fun experience. Our first two months have been full of hard work, a lot of passion and positive vibes.

If you could give one piece of advice to new franchisee owners opening stores during this time, what would you say?
Despite the circumstances, never stop believing in your business. It may sound obvious, but now is the time to adapt, to be creative, to bring alternative ways of working to the table and to keep moving forward among the increasing restrictions. The support from the TRIB3 franchise team has also been fundamental. They have so much experience and assistance to offer so you will not be alone when opening a new franchise. We are definitely one TRIB3.

What is your favourite part of being a TRIB3 franchise owner and coach?
Being able to run a business like TRIB3 is amazing as there are always things to do. You are constantly innovating and improving the experience. Building relationships with the different types of people who frequent the store is always wonderful. You never stop learning and it is so satisfying to see a first-timer´s reaction to the workout experience. We value the collaboration with the rest of the franchise team and the other teams as we´re able to exchange experiences and learn from each other along the way.