Culture of Care

With a base network of over 200 offices in America, FirstLight Home Care is launching its franchise in the UK

Regardless of age, background or location, most people today have something in common - they want independence, freedom, flexibility and quality of life.

FirstLight Home Care was created to help adults achieve all of those things and with a keen focus on delivering the very highest levels of client satisfaction and carer retention.

UK expansion

FirstLight is a domiciliary and home care provider with a base network of over 200 offices in America and has being recognised as one of the top home care brands when it comes to quality and client satisfaction. It’s now bringing its new approach to expansion to the UK.

FirstLight provides quality, affordable domiciliary and home care to fulfill a variety of needs. In fact, one of FirstLight’s key differentiators is its focus not just on the older adult who is ageing, but also on a number of other groups of people who need support to help them achieve their goals for daily living.

FirstLight is a lifeline for elders; people with disabilities; those recovering from surgery, illness or injury; new mothers; or anyone who needs a little extra assistance. Domiciliary and home care fills the gap between medical services and the everyday tasks a person may be able to complete for him or herself. It provides families with extensive resources - wherever and whenever they’re needed.

Domiciliary and home care services can be provided for a short period to help people get through a busy time by the hour or day, around the clock or on a long-term basis as part of ongoing care.

New approach

FirstLight was designed from the ground up to bring a new approach to high quality care in the home or community. Every facet of the domiciliary and home care segment was extensively studied to create a culture of care and a service focused system that provides clients with dependable and exceptional service. And that exceptional service begins with the company’s carers.

FirstLight’s carers are people who have ‘been there’ and understand the challenges families face when caring for loved ones, whether they’re across town or across the country. FirstLight carers are direct employees, thoroughly screened and checked, and must successfully complete the company’s rigorous care training.

Central to the FirstLight care approach is matching clients with a carer who fits the personality, needs and vision of the client and family. Its technology platform is unmatched in providing core functionalities, combining payroll processing, scheduling, billing and operational management with the top priority to deliver quality of care.

Services that fit diverse needs

Domiciliary and home care provides support to people with a wide range of needs. And it lightens the load for family carers, who would otherwise be the sole source of support for their loved ones.

FirstLight services provide the resources needed to sustain clients’ independence and freedom, as well as help family members maintain flexibility and balance in their own lives.

FirstLight carers provide support through:

• Personal care, which provides assistance with the activities of daily living, giving families additional peace of mind and providing clients with dignity and comfort. These services include bathing and hygiene, walking and mobility assistance, transfer and posturing, special diets, eating assistance, oral hygiene and toileting care.
• Companion care, which provides presence and companionship through activities such as regular visits for conversation and company, medication reminders, meal preparation, light housekeeping, laundry services, shopping, errands and transportation, and mail and paperwork organisation.
• Respite care, which allows family members to step out of their everyday routines and take the time to relax, energise and refresh. The service provides family carers with a break, while professionals ensure their loved ones are cared for - for a couple of hours, an entire day or even overnight.
• Travel companion programme, which helps make travel manageable and memorable by providing support during a holiday or travel to a special event. The service assists with coordination, transportation, baggage and daily needs like bathing, dressing or meals.
• Dementia care, which provides care plans to help people who are suffering from dementia, including Alzheimer’s, cope with the anxiety, depression, confusion and isolation often associated with the disease.

Services are highly personalised and designed not only to help the dementia sufferer, but the entire family environment.

More than carers

An innovative approach to domiciliary and home care with a deep commitment to its culture of care has made FirstLight one of the most recognised national home care providers. The company has won a series of accolades and awards for the very highest levels achieved in client satisfaction, caregiver retention and business growth.

Its rapid growth has also led to recognition as one of the fastest growing privately held companies in the world, as named by Inc. Magazine’s Inc. 5000, and as one of the top franchise systems in the United States by Franchise Times.

FirstLight provides families and communities with the support, care and quality service they need.

The company is now accepting applications for both master franchise and local franchise owner candidates who desire to establish and grow the FirstLight brand across the UK by providing domiciliary and home care services to serve families, elders and others in need of the highest level of care.