Platinum Property Partners awarded 5 Star Franchisee Satisfaction for second time

Platinum Property Partners (PPP), the specialist buy-to-let franchise, has again been awarded 5 Star Franchisee Satisfaction by Smith & Henderson.

The independent and confidential survey carried out among PPP’s 200+ Partners revealed that the franchise had outperformed the industry average in all areas including training, relationships and rewards.

Steve Bolton, Founder and Chairman of PPP, said: “I am extremely pleased that we’ve again been awarded 5 Star Franchisee Satisfaction, but more importantly for us, we’ve improved in several areas versus our performance in 2013. We are committed to continuously improving the products and services we provide to Franchise Partners and this survey is a great way for them to give us confidential feedback, which we value highly.

“This is great news given that we’ve welcomed more than 70 new Partners in that time and even better that we outperformed the franchise sector average by 10%. What’s also clear from the comments and responses is that the value of the network is only increasing. For me personally, having a sharing culture is the most important aspect within the PPP community and I hope that this goes on to grow.”

PPP has developed a tried and tested system that maximises rental income from specialist buy-to-let shared housing for young professionals (HMOs). As well as providing a lifelong income, the model also gives our Partners the opportunity to benefit from long-term capital growth. The franchise’s expert team of industry professionals teaches both seasoned and novice property investors how to build, market and maintain their ideal portfolio.

In the survey, PPP’s Partners were asked to rate the franchise in terms of training and support, the franchise system, culture and relationships, stewardship, value and rewards and overall benefits.

It showed that 100% of Partners in their first year rate the training and support that PPP provides as good or excellent and that 97% of them believe that the rooms and service they provide compared to the wider HMO (Houses in Multiple Occupation) market is either good or excellent.

More than 95% of Partners rate the long term prospects of their PPP business positively and there was a 26% increase in the number of Partners who rate the initial franchise fee as offering good value for money.

Overall, Partners said that the strength of the network, robustness of the model and support from head office were the three biggest benefits of being a PPP franchisee.

Steven Frost, CEO of Smith & Henderson, commented: “With over 900 franchisors in the UK, it’s difficult to determine what the very best franchise opportunities are. In 2013, we launched 5 Star Franchisee Satisfaction to change this. Each year, we ask thousands of actual franchisees to rate the support from their franchisor and their overall experience. We then recognise outstanding franchisors that received above average feedback across all the key areas we measure.

“We are delighted to award Platinum Property Partners 5 Star Franchisee Satisfaction for a second time, based on positive feedback from their franchisees. While nothing guarantees that a franchise is right for you, franchisors like Platinum Property Partners that have been awarded 5 Star Franchisee Satisfaction are a great place to start.”