The health and social care services regulator in England, Care Quality Commission (CQC), has awarded Home Instead Wirral the milestone accolade
Home Instead Senior Care owes the achievement to its thorough selection process of choosing franchisees who share a passion to change the face of ageing and who demonstrate strong business acumen.
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The milestone accolade was achieved by the Wirral franchise which is owned and run by husband and wife duo, Mike and Cath Chalton.
Martin Jones, CEO of Home Instead Senior Care said: “Congratulations to Cath, Mike and their whole team for securing our latest CQC ‘Outstanding’ rating. It is a brilliant accolade.
“To reach 50 CQC ‘Outstanding’ ratings across the network is a testament to the fantastic work that is carried out by our amazing caregivers and teams. Each and every day our caregivers are touching the lives of older people, helping them to live well at home for longer and help in our mission to change the face of ageing in the UK.”
Franchisees benefit from a national office team of 55, giving them an industry-leading 4:1 support ratio with experts spanning business development, care quality, IT and marketing.
This support ensures a franchise model that works, developing successful businesses as a result. Home Instead holds more CQC ‘Outstanding’ ratings than any other homecare company. An impressive 25 per cent of the Home Instead network in England now boasts of this accreditation – compared to just 3 per cent of all other homecare providers in England.
Kate Terroni, the chief inspector of adult social care at the CQC, said: “I would like to congratulate everyone at Home Instead on the fantastic achievement of having 50 offices rated ‘Outstanding’. Our inspections have consistently shown that people who use their services receive exceptional personalised care from a well-led team.
“We want everybody to have access to the best possible care and will continue to support providers to share best practices, ensuring that more people across the country are able to access the highest quality care.”
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