This year 45,000 customer reviews were recorded and a record number of suppliers entered the award
Agency Express has been recognised for its outstanding customer service to clients by the largest award scheme in the UK residential property industry. The ESTAS Supplier of the Year Awards, sponsored by Kerfuffle, was announced on YouTube by Phil Spencer in the first-ever virtual awards for the property industry.
Ben Brookes, director of Agency Express said: “Being recognised for outstanding customer service by The ESTAS is the greatest accolade a supplier can receive within the UK property industry. In today’s market, we need to provide more than just a good service, we must bring confidence and stability to our customers, going that extra mile every step of the way. Winning an ESTAS ‘Supplier of the Year’ award gives testament to this and shows that our network of franchise operators are truly dedicated to our customers and the services they deliver.”
For 17 years, the ESTAS has determined the best suppliers in the industry based purely on feedback from estate and letting agents, who are asked a series of questions about the service they have received. This year 45,000 customer reviews were recorded and a record number of suppliers entered the award.
Phil Spencer, who has hosted The ESTAS every year since its inception addressed viewers: “There’s never been a more appropriate time to highlight the role suppliers play in the industry. The best suppliers are instrumental in helping agents provide excellent service, they are an extension of that experience so the service they deliver to agents is crucial, it’s therefore only right that the ESTAS puts the spotlight on their efforts.”
Simon Brown, funder of The ESTAS said: “Just like the agents who use the ESTAS review platform, industry suppliers were rated by their customers. So, these awards are a real test of how well these firms service their clients. They should all be proud of their status as an ‘ESTAS Supplier of the Year.”
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