Molly Maid has been recognised for its award-winning franchisee support

The Best Franchise Awards recognises exceptional UK franchisors as rated by their franchisees

The Best Franchise Awards recognises exceptional UK franchisors as rated by their franchisees and domestic cleaning company Molly Maid has once again received the prestigious 5-Star rating.

The 2020 awards will be one for the record books, considering the significant efforts leading franchisors like Molly Maid have made to help franchisees overcome the impact of coronavirus.

Positive feedback

Franchisees are asked to anonymously rate their satisfaction in key areas of the support they are provided, such as training, culture and relationships and leadership. With hundreds of franchisors all shouting about how good their training and support is, receiving this high rating is something Molly Maid is proud of.

The company says it’s equally as proud of the feedback received from franchise owners about the support they received during the current pandemic.

Their feedback highlighted how well they felt supported during these unprecedented times, firstly by how Molly Maid helped to protect their businesses with guidance on how to secure funding through government schemes and then providing processes to help them reassure staff and customers through the development of HomeSafe procedures.

The brand’s HomeSafe processes enabled franchise owners to be some of the first businesses open following lockdown, allowing them to safely continue operating regardless of the restrictions in place, and is why Molly Maid has already returned to over 85 per cent of its pre-COVID sales levels.

Above and beyond

Molly Maid has captured some of the feedback provided by franchise owners, which helps to show how it’s achieved such a high rating:

“One of the reasons I chose Molly Maid was the incredible support they give to the franchise owners. I have not been disappointed.”

“The advice during the COVID pandemic has been detailed, measured and accurate. It reflects government policy but was also understanding and encouraging. It set me apart from other businesses who did not have this support and allowed me to resume service confidently and with a competitive edge through the new systems developed.”

“Without their continuous support and understanding of the situation, my business would not have continued. Their constant updates gave me a full understanding of expectations of staff and the business. Their support was above and beyond their duty.”

“I would have no hesitation in recommending a Molly Maid franchise to a prospective franchisee who was in the correct position to grow and develop the business. I would not recommend to someone who thought it was an easy option, because as with all businesses it requires dedication and hard work to achieve the results.”

Molly Maid hopes this feedback helps to paint a picture of why the company provides the perfect platform to launch your own business, gain close support along the way and become part of the market leader within the ever-growing domestic cleaning sector, where cleanliness and healthy homes are a priority for everybody.